Support Center
Browse our resource base, ask away in our forum, or email the official tech support team
Official Ticket Support
If issues arise regarding troubleshooting, licensing, or renewals, you can receive assistance depending on the use of DHTMLX components:
If you are a licensed customer with an active subscription, you can submit your questions to our official technical support team directly via email. Please find the email address for sending your technical requests in the letter we sent you, along with the links to your licensed package and Client Area.
Our response time depends on the support plan your license offers and varies from 72h to 24h respectively. Please note that our technical and license-related support is available only on business days.
We provide technical assistance as well as product fixes and updates for 1 year starting from the purchase date.
During your 30-day evaluation period, you can email our official technical support team. Please find the email address for sending your technical requests during evaluation in the letter we sent you, along with the link to the trial package.
Our response time on trial users' requests takes from 1 to 3 days. Please note that our technical and license-related support is available only on business days.
You can also check our documentation with up-to-date guides and other supporting material, including the comment section where our support team provides answers to common problems. The response time is 2-5 days depending on the number of requests.
Users without an active support plan can get help on our free community forum. Here you can receive answers both from our tech support specialists and other community members who have faced the same issue or just want to assist.
You can also check our documentation with up-to-date guides and other supporting material, including the comment section where our support team provides answers to common issues.
The response time is 2-5 days depending on the number of requests.
